Loading

Emails Sent from Salesforce Do Not Appear in Microsoft Outlook Sent Items Folder

게시 일자: Jun 28, 2026
상세 설명

When a user sends an email from Salesforce (for example, from a Case, Contact, or Lead record), the sent email does not appear in the user's Microsoft Outlook Sent Items folder. This behavior is expected because the email is sent from the Salesforce mail server, not from the user's enterprise mail server (such as Microsoft Exchange or Office 365). As a result, Microsoft Outlook has no record of the sent message.
This article explains two workarounds to make Salesforce-sent emails visible in Microsoft Outlook:

  1. Automatic BCC — Salesforce automatically blind carbon copies (BCC) sent emails to the user's return email address, which allows Outlook to receive and store a copy.
  2. Send Through External Email Account — Configure Salesforce to send emails through the user's connected Office 365 or Gmail account, so emails are sent from the enterprise mail server and automatically appear in Outlook's Sent Items.
솔루션

There are two methods to make emails sent from Salesforce visible in Microsoft Outlook.
Method 1: Enable Automatic BCC to Capture Salesforce Emails in Outlook
This method sends a blind carbon copy (BCC) of every email sent from Salesforce to the user's return email address. When Outlook receives the BCC, the message appears in the Inbox (not the Sent folder), but serves as a record of sent emails.

  1. Log in to Salesforce and open Personal Setup.
  2. Search for My Email Settings in the Quick Find box.
  3. Set Automatic BCC to Yes.
  4. Click Save.

Note: The Automatic BCC setting sends copies to the email address defined as the return address in My Email Settings. Verify this address is your Outlook email address before enabling this setting.
Method 2: Configure Send Through Office 365 or Gmail
This method routes emails sent from Salesforce through the user's connected Microsoft Office 365 or Gmail account. Emails then originate from the enterprise mail server and automatically appear in Outlook's Sent Items folder.

  • To set up Send Through Office 365 or Gmail, follow the steps in the Setup Send through Office 365 or Gmail documentation.
Knowledge 기사 번호

000385527

 
로드 중
Salesforce Help | Article