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Error 'unexpected error occurred' on Salesforce for Outlook Tasks or Events sync

Data pubblicazione: Oct 13, 2022
Descrizione
Salesforce for Outlook sync fails with an error message during the syncing of Events and Tasks:

'An unexpected error occurred when communicating with Salesforce. Review the appropriate log for details'
 
Trace and sync logs located in user folder would also show the following error:
 
ERROR [Event] ***********  Sync Engine  *********** 
Error  Exception code:UNKNOWN_EXCEPTION Sfdc.Server.SfdcServerException: syncapi.Command.NoAccessException: Entity is not readable

 
Risoluzione

Affected users profile does not have the 'Edit' option enabled on the Event or Task object. To confirm this, please see steps below:

In Salesforce Classic
  1. Click on your Name and click on My Settings.
  2. Under Personal click on Advanced User Details and click on your profile name.
  3. On the Profile detail page, scroll down to 'General User Permissions' and see if the boxes for 'Events' and 'Tasks' are unchecked.
 
In Lightning Experience
  1. Click on your avatar and click on Settings.
  2. Under 'My Personal Information' click on Advanced User Details and click on your profile name.
  3. On the Profile detail page, scroll down to 'General User Permissions' and see if the boxes for 'Events' and 'Tasks' are unchecked.

If the boxes are unchecked for either one of them the sync would fail during the synchronization of that object.

A system administrator will need to edit the affected user's profile and select the box for Edit Events or Edit Tasks under ‘General User Permission’ section.


See also
Salesforce for Outlook Retirement ​​​​​​
 
Numero articolo Knowledge

000385547

 
Caricamento
Salesforce Help | Article