Loading

Enable Self-Service Users and Send Password Notifications in Bulk

Veröffentlichungsdatum: Apr 22, 2026
Beschreibung

While using the 'Mass Enable Self-Service User' functionality, there is no built in option to send an email with the Self-Service User's Username and Password. As the 'Generate new password and notify user immediately' checkbox is not present on the 'Enable Multiple Users' page, a password is not generated when a Self-Service User is Created or Enabled in this way.

Instead, you are able to select the desired Self-Service Users from a User list view that you define, and then reset the password for all selected Self-Service Users from the view itself, using the 'Reset Password' List View button. For example, if your support team needs to onboard 50 new Self-Service Users at once, this approach lets you enable them all and trigger password reset emails in bulk, without visiting each user record individually. 

Lösung

To send Self-Service Users their credentials, reset their passwords individually or in bulk from the Users list view in either Classic or Lightning Experience:

Reset one or more Self-Service User's passwords in Classic

  1. From Setup, enter Users in the Quick Find box, then select Users.
  2. Select the Self Service Users whose passwords you would like to reset.
  3. Click Reset Password(s).
  4. Click OK.
     

Reset one or more Self-Service User's passwords in Lightning

  1. Click the Gear in the upper right-hand corner then choose Setup
  2. From Setup, enter Users in the Quick Find box, then select Users.
  3. Select the Self Service Users whose passwords you would like to reset.
  4. Click Reset Password(s).
  5. Click OK.

Note

While this action will provide the Self-Service Users with a Username and Temporary password that can be used to log in to the Self-Service Portal through the login that you have embedded in your Website, it will not provide them with a link to the login page. Therefore, you will need to send them an email with the Self-Service Portal Login URL and steps on how and where to use their Username and Password they receive.

Nummer des Knowledge-Artikels

000385581

 
Laden
Salesforce Help | Article