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Report grouped by Activity Type shows each grouping twice

Fecha de publicación: May 5, 2026
Descripción

When running an Activity Report that returns both tasks and events, and grouping the report on Activity Type,  users may notice that each of the groupings ("Call", "Meeting", etc.) is displayed twice.  

A sales manager running an Activities with Contacts report grouped by Type sees 'Call' listed twice with different record counts. This is expected behavior.

Solución

In Salesforce, Tasks and Events are stored as separate objects, even though both appear in Activity Reports. When an Activity Report returns both object types and is grouped by Activity Type, each grouping label appears twice — once for Tasks of that type and once for Events of that type. To see a single, unified grouping, create two separate reports: one filtered to Tasks only and one filtered to Events only.


A suggested workaround to this behavior would be to separate your Tasks and Events into two different Salesforce reports.

Recursos adicionales

See also:
Activity reports
Activities reports

Número del artículo de conocimiento

000385612

 
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Salesforce Help | Article