Loading

Unable to Delete an Empty Report Folder

Udgivelsesdato: Oct 13, 2022
Beskrivelse
When trying to delete an empty report folder, users occasionally receive an error message that reports are still remaining in the folder.  

The error message states, "You cant delete this folder because it contains reports. Move the Reports or delete them from the folder and the recycle bin, then try again."
Løsning
This error message may be received if reports that were previously in the folder have been moved to the Recycle Bin. 

A first step toward resolving this issue would be to empty the Recycle Bin. 

If you are still receiving the error after the Recycle Bin has been emptied, it is possible the reports have been soft-deleted, but have not yet been purged from the system entirely.  Organizations generally see delays in the purging process around major release times.

As a workaround, the reports may be purged manually using API tools.  The report IDs can be obtained in the error message received when trying to delete the empty report folder.

In the event that an empty folder is coming from a managed package, the actions to be taken are to get in touch with package provider or to uninstall the package
Vidensartikelnummer

000385634

 
Indlæser
Salesforce Help | Article