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Email Approval Response Does Not Work

Date de publication: Oct 13, 2022
Description
The 'email approval response' doesn't seem to be working. The email seems to be going back to the sender instead of the email approval engine.
Résolution

The 'email approval response' feature of the approval process only works on the email sent from the Approval Assignment Email Template.

Check if you’re sending your reply to the correct email address. To check, click on the Reply button and check the "To" field of your email. If it’s the correct email it shows a long computer-generated email address (the email approval response service email address).

If you’re replying to the wrong email, you’ll see the sender's email address.

To fix this make sure you’re setting the correct email template for the approval on the Approval Assignment Email Template field on the approval process. Then the approver responds to the correct email.


Note:
The 'Enable Email Approval Response' must be enabled so that the long computer-generated email address is visible when replying to the email.

The 'Receive Approval Request Emails' field on the Approver's User detail page is set to either If I am an approver or delegated approver or to Only if I am an approver.


See also:
Let Users Respond to Approval Requests by Email
 
Numéro d’article de la base de connaissances

000385638

 
Chargement
Salesforce Help | Article