Filter the Creation of Cases in Salesforce On-Demand Email-to-Case by Email Address or Domain

This article explains how to control which email addresses or domains are allowed to create cases in Salesforce On-Demand Email-to-Case (also referred to as E2C). There are two common scenarios:

1. Allowing cases to be created only when emails are received from specific addresses.
2. Preventing cases from being created when emails arrive from certain addresses or domains.

On-Demand Email-to-Case routes incoming emails to Salesforce and automatically creates support cases. Administrators can configure routing address settings in Salesforce Setup to control this behavior.