In Salesforce, Scheduled Jobs (such as scheduled report refreshes or dashboard email deliveries) may occasionally stop running or show a Next Scheduled Run date in the past. This indicates that the job did not execute at its scheduled time.
This issue typically occurs when the reports or dashboards attempt to refresh or send an email during a period when the Salesforce server was unavailable or undergoing maintenance.
To find Scheduled Jobs in your org:
To resolve this issue, each affected job must be individually reopened and re-saved without making any changes. This resets the schedule for the job and restores normal execution.
Follow these steps for each job with a past Next Scheduled Run date:
The job will now show an updated Next Scheduled Run date reflecting the next occurrence of its schedule.
Note: If multiple jobs are affected (for example, after a maintenance window), repeat these steps for each job individually.
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