Loading

Salesforce Scheduled Jobs Stopped or Did Not Run — How to Restart

Publiceringsdatum: Jul 13, 2026
Beskrivning

In Salesforce, Scheduled Jobs (such as scheduled report refreshes or dashboard email deliveries) may occasionally stop running or show a Next Scheduled Run date in the past. This indicates that the job did not execute at its scheduled time.
This issue typically occurs when the reports or dashboards attempt to refresh or send an email during a period when the Salesforce server was unavailable or undergoing maintenance.
To find Scheduled Jobs in your org:

  • Salesforce Classic: Setup | Monitoring | Scheduled Jobs
  • Salesforce Lightning Experience: Setup | Environments | Jobs | Scheduled Jobs
Lösning

How to Restart a Stopped Scheduled Job

To resolve this issue, each affected job must be individually reopened and re-saved without making any changes. This resets the schedule for the job and restores normal execution.
Follow these steps for each job with a past Next Scheduled Run date:

  1. Navigate to Scheduled Jobs in Setup (path varies by experience — see Description above).
  2. Locate the affected job.
  3. Click the dropdown for either Run Report or Refresh.
  4. Select Schedule Refresh... (or Schedule Report... depending on job type).
  5. Review the current schedule settings — do not make any changes.
  6. Click Save.

The job will now show an updated Next Scheduled Run date reflecting the next occurrence of its schedule.
Note: If multiple jobs are affected (for example, after a maintenance window), repeat these steps for each job individually.



 

Knowledge-artikelnummer

000385682

 
Laddar
Salesforce Help | Article