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Salesforce for Outlook Error 'You have one or more Outlook sync folders missing'

Julkaisupäivä: Apr 30, 2026
Kuvaus

Issue:

When running Outlook sync with Salesforce for Outlook (SFO), the sync process fails and a pop-up notification appears in the bottom-right corner of the screen displaying the following error:
'You have one or more Outlook sync folders missing. If the location of your sync folders changed, select the folders in Salesforce for Outlook Settings.'
This error commonly occurs when Outlook or Salesforce for Outlook (SFO) is configured to run with elevated permissions (such as administrator mode) or in compatibility mode, which prevents SFO from accessing the default sync folders (Contacts, Events, or Tasks) in Outlook.
Ratkaisu

Understanding the Cause

The following conditions are known to cause the 'sync folders missing' error in Salesforce for Outlook. Review each possible cause below and check whether it applies to your setup.
Possible Causes

  • Outlook is running as administrator.
  • Salesforce for Outlook is running as administrator. To check: right-click the Salesforce for Outlook icon on your desktop, click Properties, then click the Compatibility tab.
  • Salesforce for Outlook is running in Compatibility Mode. To check: right-click the Salesforce for Outlook icon on your desktop, click Properties, then click the Compatibility tab.
  • You have more than one Outlook profile configured on your machine.
  • The default folder (Contacts, Events, or Tasks in Outlook) is not accessible or has been moved.

Steps to Resolve

  1. Disable administrator mode for both Outlook and Salesforce for Outlook using the Compatibility tab in each application's Properties.
  2. Uncheck Compatibility Mode if it is enabled for Salesforce for Outlook.
  3. If multiple Outlook profiles exist, confirm which profile is set as the default and that SFO is pointing to the correct one.
  4. Verify that the default Contacts, Calendar (Events), and Tasks folders exist and are accessible in Outlook.
  5. After making changes, restart Salesforce for Outlook from the system tray: right-click the SFO icon and click Exit, then relaunch from the desktop.
Knowledge-artikkelin numero

000385714

 
Ladataan
Salesforce Help | Article