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Last Refresh Date does not update after Dashboard is refreshed

Fecha de publicación: Oct 13, 2022
Descripción

When a dashboard is refreshed, the Last Refresh Date will not update if one or more of the reports used for the dashboard's components cannot be run by the dashboard's running user.

This typically occurs because the running user lacks access to one or more of the fields used to filter these reports.

Solución
Troubleshoot your dashboard component 

1. Log in as the running user
2. Access the dashboard in question
3. Click each of the dashboard's components in use.
 

The components creating the issue will load to the Report Builder and will likely display an error.

From here, you should be able to confirm which of the filters are no longer present by comparing the filter list with those of a user who is able to run the dashboard refresh appropriately.

 

Preventing the Last Refresh Date issue in the future
Once the missing field is identified, go to Setup and confirm that the field is accessible both in the Field Level Security  and Field Level Accessibility  sections for the user who experienced the problem. 

Número del artículo de conocimiento

000385745

 
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Salesforce Help | Article