Loading

Reuse the username associated with an inactive User

Julkaisupäivä: Apr 23, 2024
Kuvaus
Some companies have predefined usernames and sometimes because of particular reasons, one username may need to be recycled or reused.

A couple of instances where this occurs is:
 
  • A previous employee, who had an existing User record has returned and instead of reactivating his User detail - the company decides to create a new record instead.
 
Or
 
  • A new organization has been commissioned for a company and all Users need to be transferred over. In these situations, reusing old usernames is not possible, as Salesforce has strict security measures and do not allow deletion of User records. 
Ratkaisu
 

As a workaround, you can edit the inactive User record and add a number to the end of the username.  This change allows you to reuse the username.
 

Steps to edit an inactive User's username
 

  1. Navigate to the User object:
In Salesforce Classic: Setup | Manage Users | Users
In Lightning Experience: Gear icon | Setup | Administration | Users | Users
 
  1. Edit the inactive record by clicking on the Edit link beside it or by clicking on the username to edit from there.
  2. Modify the username by adding a letter or a number at the end. For example: username@force.com change to username2@force.com.
  3. Click on Save.
     

By doing this, the old username retains all its records and activity logs under a different but similar username while the original username becomes available for use.


See also
Edit Users ​​​​​
Considerations for Editing Users
Guidelines for Adding Users
Error 'Duplicate Username' when you create a username

 

Knowledge-artikkelin numero

000385815

 
Ladataan
Salesforce Help | Article