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Salesforce for Outlook login screen is blank

Publiceringsdatum: Oct 13, 2022
Beskrivning
  • If after Salesforce for Outlook installation, the setup wizard loads but shows as a blank pop-up, your browser is not configured correctly.
  • This problem could be caused by scripting being blocked in Internet Explorer or by using the wrong Cookie settings.

 

Lösning

NOTE: Salesforce for Outlook is in an End of Life process

Troubleshoot blank SFO login screen


1.  If the problem is caused by scripting being blocked, navigate to:

a. Start Menu Button |Tools | Internet Options | Security. Select the Internet.
b. Click Custom Level and scroll down the window find and select Enable active scripting.
c. Click the OK box twice to approve changes and exit the tools.
d. Open Salesforce for Outlook Settings by right clicking on the Salesforce for Outlook icon in the system tray and then selecting Settings to see if the login screen pops up.
 
2. If  #1 doesn't help:

a.  Return to Tools | Internet options | Security
b. Click Reset all zones to default level then click OK.
c. Test again.


3. To configure optimal cookie settings:


a. Click on Internet Options and select the Privacy tab.
b. Ensure that slider is not set to "Block All Cookies".  If it is, you can click on the default button.
c. Click the Sites button.
d. On 'Address of website' enter: salesforce.com and click Allow.
e. Click on OK to close the 'Per Site Privacy Options' window.
f. Next click on the Advanced button.
g. If 'Override automatic cookie handling' is checked, make sure Accept is selected for both 'First-party cookies' and 'Third-party cookies.'
h. Now click OK to close the 'Advanced Privacy Options' window.
i. Finally click OK to close the 'Internet Options' window.
j. Open the Salesforce for Outlook setup wizard by right clicking on the Salesforce for Outlook icon in the system icon tray and then select Settings.
 

Note:  If you are authenticating with Salesforce using SAML and experience a blank pop-up or other error, please check with your administrator to ensure that the correct Relay State and Relay State encoding are being passed to your authentication server.



 
Knowledge-artikelnummer

000385870

 
Laddar
Salesforce Help | Article