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Sales Cloud: Duplicate Value Found Error During Lead Conversion Due to Unique Field Mapping

Data pubblicazione: Apr 30, 2026
Descrizione

When converting a Lead in Salesforce Sales Cloud, users may encounter a 'Duplicate value found' error appearing below the Converted Status field (Classic) or at the top of the conversion modal (Lightning). This error occurs when a unique field on the Lead is mapped to a unique field on a target object (Contact, Account, or Opportunity) that already contains the same value.

Risoluzione

This error is the result of any unique field on Leads being mapped to a unique field on Contacts, Opportunities, or Accounts, where the unique field has the same value as a unique field on a record that already exists.  

For Example:

1. There is a custom field on Leads and the Unique checkbox is checked.
2. There is a custom field on Accounts and the Unique checkbox is checked.
3. Lead Field is mapped to the Account.
4. There is an existing account with the same unique value already populated.
5. Upon lead conversion, the mapped value will cause a "duplicate value found"  Error  when the New Account is being saved on create.

* In Classic UI, this error is displayed below the Converted Status Field on the Conversion page. In Lightning UI, it is displayed on the top of the Conversion modal dialog.

To fix this issue, delete or edit the unique value on the Lead so that it does not violate the uniqueness constraint. This allows for a successful conversion.

Numero articolo Knowledge

000385904

 
Caricamento
Salesforce Help | Article