This error has been known to occur if the new sandbox has not been fully activated or is currently in the process of activation and users try logging in shortly after it's finished.
This message can also occur if the sandbox's corresponding production environment has been locked or if sandbox licenses have expired. For more details on different sandbox expected status see Sandbox Action and Status Reference and Unlock a Sandbox.
Have an administrator check the affected sandbox's status by navigating to Setup, enter Sandboxes in the Quick Find box, then select Sandboxes to verify its status is Completed.
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