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Error 'Your organization has been disabled' when logging into Sandbox

Publiseringsdato: Jul 4, 2026
Beskrivelse

After refreshing or creating a new Salesforce Sandbox, users may receive the following error when attempting to log in shortly after the process completes:

"Your organization has been disabled. Salesforce.com has disabled access to the system for your company. Please contact support@salesforce.com for more information about this error."

This error can occur if the new sandbox has not fully activated, if the corresponding production environment is locked, or if sandbox licenses have expired. This article explains the common causes of the error and provides troubleshooting steps to help resolve it.

Permissions Required

  • To view a sandbox: View Setup and Configuration
  • To create, refresh, activate, and delete sandboxes: Modify All Data
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Common Causes

This error is known to occur in the following scenarios:

  • The sandbox has not been fully activated or is still in the process of activation when users attempt to log in.

  • The corresponding production environment has been locked.

  • Sandbox licenses have expired.

Troubleshooting Steps

Have an administrator verify the sandbox status by navigating to Setup, entering Sandboxes in the Quick Find box, and then selecting Sandboxes. Confirm that the sandbox status is Completed.

For more information about sandbox statuses, see Sandbox Action and Status Reference and Unlock a Sandbox.

Note: If the sandbox status is Completed and users are still receiving this error, there may be a temporary delay while user details are propagated to the new sandbox.

Login via Direct MyDomain URL

If users receive this error when logging in through test.salesforce.com, try logging in using the sandbox's direct MyDomain URL instead:

https://YourMyDomain--SandboxName.sandbox.my.salesforce.com

Browser Cache Issues

If you are using the Chrome browser, try logging in to the sandbox using the sandbox MyDomain URL in an Incognito window.

If the login is successful in Incognito mode, the issue is likely related to the browser cache. Clear Chrome's browsing history for the past 24 hours or 7 days, then try logging in again using the regular browser window.

Still Seeing the Error?

If users continue to receive this error several hours after the sandbox has been completed and activated, log a case with Salesforce Support and reference Knowledge Article 000330202 in the case details.

    Knowledge-artikkelnummer

    000385934

     
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    Salesforce Help | Article