Unable to open Salesforce PDF files

Firefox

The new version of Firefox includes a new built-in PDF viewer that degrades the appearance of text (especially when zooming in).

One workaround is to disable this plug-in so you view PDFs in your native Adobe PDF reader. To disable the built-in viewer:

1. At the top of the Firefox window, click on the Firefox button and then select Options

2. Select the Applications panel.

3. From the content type list, select Portable Document Format (PDF).

4. Click the drop-down arrow in the Action column for the above entry, and select Use PDF reader name (in Firefox). Click OK.

For additional information on viewing PDFs in Firefox, refer to

http://support.mozilla.org/en-US/kb/view-pdf-files-firefox-without-downloading-them.

Reporting PDF Issues

If you still experience issues opening Salesforce PDFs, let us know. Please include the following information:

• Operating system

• Browser version

• Adobe reader version