When you enter phone numbers in standard Phone fields, Salesforce preserves whichever phone number format you enter.
Phone fields can accept a maximum of 40 digits in length entered via the Salesforce UI (that can not be done via the API).
For full guidelines, please review the Formats for Currency, Dates, Times, Names, and Phone Numbers documentation.
Note:
Salesforce has special logic formatting for the phone field. There are some exceptions to the automatic formatting when the User Locale is English (US) or English (Canada).
If your User Locale is set to "English (United States)" or "English (Canada)," Salesforce 10-digit and 11-digit phone numbers starting with "1" are formatted as described below with 9 digits having no formatting.
Note:
If you do not want the parentheses-space-hypen formatting for a 10 or 11-digit number, enter a “+” before the number (Ex: +49 1234 56 78-0)
Phone numbers containing 10 digits and a "-" (hyphen)
Phone numbers that contain a hyphen behave differently in Classic and in Lightning Experience. Phone numbers with a hyphen ("-") will be saved as it is in Lightning but will be automatically formatted in Classic.
Ex: In Lightning 234-567-8901 will be saved as is.
Ex: In Classic 234-567-8901 will be automatically formatted to (234) 567-8901.
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