Salesforce Password Reset Emails — System Administrator Email Address Appears and Templates Cannot Be Customized

How to Prevent the System Administrator Email Address from Appearing in Password Reset Emails

Option 1 — Have the user reset their own password
Direct the user to reset their password from the Salesforce login page using the "Forgot your password?" link. This method sends a reset email that does not include the System Administrator's email address. If the issue persists, the user must contact their administrator.
Option 2 — Use a dedicated support user for password resets
Create a separate Salesforce user account dedicated to technical support and password resets. Configure this user with a generic internal support email address or a no-reply address. All administrators who perform password resets should log in as this support user when resetting passwords on behalf of other users.