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Salesforce for Outlook side panel does not automatically search my own record while it auto-searches all other Contacts

Date de publication: Jul 13, 2023
Description
When selecting emails in Outlook, the Salesforce for Outlook Side Panel automatically searches for Contacts and Leads that have the email address in the To, From or CC fields of the selected email. However, you may notice that the search doesn't find the Contact record of the person that has Salesforce for Outlook installed (yourself as the user).

It will also query all custom and additional Email fields that you have created in Salesforce and will display those records. For instance, you may have a contact in Salesforce called John Doe with the Email: Jdoe@abc.com that has 2 or 3 additional email fields such as Contact owner: owner@abc.com, manager email field: "manager@abc.com" and so on. Now, if you select an email in your Outlook that contains the manager@abc.com or owner@abc.com email, Side Panel will display the John Doe contact record as well as other records containing that email.
 
Résolution
This is the default behavior as the User is not searched for in the Salesforce for Outlook Side Panel. If you want to add emails to your own Contact record this can be done by using the Search feature to find the record.
 
Numéro d’article de la base de connaissances

000386025

 
Chargement
Salesforce Help | Article