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Salesforce for Outlook 'Missing Category' errors

Date de publication: Oct 13, 2022
Description
ISSUE:

When syncing Salesforce for Outlook, you might encounter the following error message:

 
Outlook is missing the category "Don't Sync with Salesforce.
Résolution
To resolve this, you need to add the category "Don't Sync with Salesforce" to the mailbox in Outlook 

To create a category, do the following:
 
1. Close Salesforce for Outlook from the system tray by right clicking on the icon and clicking on Exit.
2. In Outlook, click on the Home tab and click on the Categorize button and then click All Categories...

Note: For calendar items, the Tags group appears on the Appointment or Meeting tab. For an open contact or task, the Tags group appears on the Contact or Task tab.
 
3. Click on New... on the Color Categories.
4. Type "Don't Sync with Salesforce" or "Sync with Salesforce."
5. Click the arrow next to Color, click the color that you want for this category.
6. Click OK on the Add New Category and Color Categories dialog boxes.
7. Close and reopen Outlook and then run Salesforce for Outlook and try to sync again.
Numéro d’article de la base de connaissances

000386074

 
Chargement
Salesforce Help | Article