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App Menu Drop-Down List Has Disappeared in Salesforce Classic – Single App Assigned to Profile

Date de publication: Jun 14, 2026
Description

In Salesforce Classic, the drop-down menu that lists available Apps (located next to the Help & Training link in the top navigation) is no longer visible for some users.
This issue occurs when a user's profile has only one App assigned to it. When a profile has a single app, Salesforce Classic automatically removes the drop-down App menu from the navigation bar, since there is nothing to select. This behavior applies only to Salesforce Classic — in Lightning Experience, the App Launcher icon remains visible even when only one app is assigned to a profile.

Résolution

To restore the App menu drop-down in Salesforce Classic, assign more than one App to the affected user's profile. You can do this in two ways:

Option 1: Assign Apps via the App Setup Menu

  1. Go to Setup | Create | Apps.
  2. Click Edit next to an App.
  3. Scroll down to the Assigned to Profiles section.
  4. Select the profiles that should have this App visible.
  5. Click Save.

Option 2: Assign Apps via the Profile Menu

  1. Go to Setup | Manage Users | Profiles.
  2. Select the profile you want to update.
  3. Depending on your profile interface:
    1. Enhanced profile user interface: Click Assigned Apps, then click Edit.
    2. Original profile user interface: Click Edit, then scroll to the Custom App Settings section.
  4. Select one Default app (this is the app that appears when users first log in).
  5. Select Visible for any additional apps you want to make available to the profile.
    1. Note: If an app cannot be edited, it may be part of a managed installed package that restricts changes.
  6. Click Save.
Numéro d’article de la base de connaissances

000386104

 
Chargement
Salesforce Help | Article