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App Menu list has disappeared

Дата публикации: Oct 13, 2022
Описание

The drop-down menu list of Apps next to the Help & Training menu is now gone in Salesforce Classic. 

 

Решение

When Users have a single App assigned to a profile, the drop-down menu list is removed so they no longer have any option next to "Help & Training" in the top right hand corner of their Salesforce pages.

In order to have this drop-down back to give Users more options, they would need to have more than one App assigned to their profile.

Note: this only applies to users in Salesforce Classic. In Lightning Experience, the App Launcher will be visible even if a User only has a single app assigned to their profile.

An App can be assigned to a Profile in two ways:

1) The app setup menu:
 
  1. Click on Setup | Create | Apps.
  2. Click on Edit next to an App.
  3. Scroll down to the section 'Assigned to profiles' and choose the profiles to have the App visible for.
  4. Click Save.

2) The profile menu:
 
  1. Click on Setup | Manage Users | Profiles.
  2. Depending on which user interface is being used, do one of the following.
  3. Select a profile. 
  • Enhanced profile user interface — Click Assigned Apps, then click Edit.
  • Original profile user interface — Click Edit, then scroll to the 'Custom App Settings' section.
  1. Select one default app. The default app appears when users log in for the first time.
  2. Select Visible for any other apps you want to make visible. If the app can’t be edited, it could be a part of a managed installed package and restricts all changes to it.


See also
Create Custom Apps for Salesforce Classic
 
Номер статьи базы знаний

000386104

 
Загрузка
Salesforce Help | Article