Loading

Salesforce Email-to-case Service Addresses are Blank in Refreshed Sandboxes

Data pubblicazione: May 28, 2026
Descrizione

When a Salesforce sandbox is refreshed, all Email-to-Case service addresses are reset and must be manually regenerated by a Salesforce administrator. This is expected behavior because each email service address is unique to a specific Salesforce org instance. Email-to-Case is a Salesforce feature that allows customers to send emails to a designated email address, which automatically creates a case in Salesforce. After a sandbox refresh, the email service address must be re-enabled and a new routing address must be created.

Risoluzione

To resolve blank Email-to-Case service addresses after a Salesforce sandbox refresh, a Salesforce administrator must regenerate the routing address by following the steps below for their environment.

In Salesforce Lightning Experience

  1. Click the Gear Icon and select Setup.
  2. In the Quick Find box, search for Email-to-Case.
  3. In the Routing Addresses list, click New.
  4. Follow the new routing address setup procedure as described in Add Routing Addresses for Email-to-Case.

In Salesforce Classic

  1. Go to Setup | Customize | Cases | Email-to-Case.
  2. In the Routing Addresses list, click New.
  3. Follow the new routing address setup procedure.

Notes

  • This process generates a new email service address for the sandbox.
  • Sandbox email-to-case service addresses always include .sandbox in the domain portion.
  • For full setup details, see Configure Email-to-Case.
 

 

Numero articolo Knowledge

000386116

 
Caricamento
Salesforce Help | Article