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Salesforce Email-to-case Service Addresses are Blank in Refreshed Sandboxes

Publiseringsdato: Feb 15, 2025
Beskrivelse

The email service addresses in the Email-to-Case section are unique for each specific instance of Salesforce. When a sandbox is refreshed, the email service address has to be enabled and created manually again.

Løsning

Your system administrator will need to generate the Email-to-Case service address again


To do this, a Salesforce administrator needs to login and select:
 

In Salesforce Classic 
Setup | Customize | Cases | Email-to-Case and step through setup using the new routing address procedure

In Lightning Experience
Gear Icon | Setup | search for Email-to-Case in Quick Find and step through setup using the new routing address procedure
 
After selecting Email-to-case, the setup process includes selecting New in the Routing Address list as described in detail in the Salesforce Help,  Add Routing Addresses for Email-to-Case.
 
Notes:
  • This will generate the new service address. For more information, review Configure Email-to-Case.
  • Sandbox email to case service addresses will always include '.sandbox' in the domain portion.
Knowledge-artikkelnummer

000386116

 
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Salesforce Help | Article