Salesforce Support is not able to guarantee stable performance in Virtual Environments or Machines due to varying design and use cases, and cannot provide support for latency issues encountered.
Please see Technical Requirements for Lightning Experience, Lightning Console Technical Requirements for requirements to access Salesforce in a Physical Environment.
We understand that Salesforce customers may wish to use Virtual Environments, and have published documentation to run testing on the efficiency/viability of virtual machine use for their organization here
Note: Salesforce Support cannot guarantee following these requirements or troubleshooting steps on a Virtual Environment will result in stable performance for users. Our recommendation remains to use Physical Environments whenever possible.
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