Support for Salesforce in Virtual Machine (VM) and Virtual Desktop Infrastructure (VDI) Environments

Salesforce Lightning Experience and Lightning Console are designed and tested on physical hardware environments. Virtual environments introduce variable performance characteristics that Salesforce Support cannot control or consistently troubleshoot, including:

• CPU throttling and resource contention across shared VMs
• Network latency introduced by virtualization layers
• Shared GPU rendering affecting browser rendering performance
• Incompatibilities between VDI client software and Salesforce's browser requirements

For this reason, Salesforce Support cannot provide support for latency issues encountered exclusively in virtual environments.

Technical Requirements for Physical Environments

For full requirements to run Salesforce on physical hardware, see:

• Technical Requirements for Lightning Experience
• Lightning Console Technical Requirements

Salesforce VDI Testing Documentation

Salesforce has published documentation to help customers run performance testing on virtual machine usage in their organizations. This documentation provides guidance on evaluating the efficiency and viability of VDI for Salesforce use cases.
See: Salesforce VDI Testing Guidance
Note: Following these requirements or troubleshooting steps does not guarantee stable performance in a virtual environment. Salesforce's recommendation remains to use physical environments whenever possible.

Also See
Technical Requirements for Lightning Experience
Lightning Console Technical Requirements 
We understand that Salesforce customers may wish to use Virtual Environments, and have published documentation to run testing on the efficiency/viability of virtual machine use for their organization here
Note: Salesforce Support cannot guarantee following these requirements or troubleshooting steps on a Virtual Environment will result in stable performance for users. Our recommendation remains to use Physical Environments whenever possible.