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Salesforce Email Deliverability Settings and Bounce Management Configuration

Дата публикации: Mar 6, 2026
Описание
Email Security Compliance options modify the header of an email to show the Salesforce bounce syntax to the sender's email address. The emails aren’t returned to the original sender's email address but to the Salesforce bounce address in the header.

Here, Salesforce composes a mailer-daemon response to the original senders email address. Without bounce management activated and "Return bounced emails to sender" checked, end users sending emails don’t get their bounces to their email address.
Решение

In Salesforce email setup there are 2 options for getting bounce back emails for undelivered mail sent from Salesforce to Contacts, Leads, and so on, delivered to your email address
 
1. Use bounce management with the "Return bounced emails to sender' check box checked.

OR

2. Ensure the "Email Security Compliance" options are turned off.  


Here are the click paths to the settings earlier:

In Lightning Experience: Gear icon | Setup | Email | Deliverability 
In Salesforce Classic: Setup | Email Administration | Deliverability
 

To enable bounce management, see: Guidelines for Configuring Deliverability Settings for Emails Sent from Salesforce

Note:
Bounce management is not used with Send Through External Email Services.


Salesforce Support YouTube video:
Configuring the Email Deliverability of Your Org   

See Also:
Make Sure Emails Get Delivered with Soft Bounce Email Handling   

 
Номер статьи базы знаний

000386151

 
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Salesforce Help | Article