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Error 'Field Integrity Exception' when you update Data Categories via API

게시 일자: Jun 13, 2026
상세 설명

When using Data Loader to insert Data Category associations on Salesforce Knowledge Articles, the following error is returned:

'Field Integrity Exception: Unknown (Attempt To Categorize A Record On Multiple Nodes Of A Same Branch)'

솔루션

This error occurs in Salesforce Knowledge when you attempt to associate a child Data Category with a Knowledge Article that has already been associated to the parent Data Category in the same branch.

Why This Error Occurs

For example, if a parent category named "Products" is already assigned to an Article, attempting to also insert an association to its child category "Laptops" from the same branch will fail. Salesforce Knowledge does not allow an article to be categorized at multiple nodes in the same Data Category branch.

Resolution Steps

  1. Identify the parent Data Category currently associated to the article.
  2. Delete the parent Data Category association first.
  3. Insert only the child Data Category association.
Knowledge 기사 번호

000386201

 
로드 중
Salesforce Help | Article