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Error 'Field Integrity Exception' when you update Data Categories via API

Дата публикации: Jun 13, 2026
Описание

When using Data Loader to insert Data Category associations on Salesforce Knowledge Articles, the following error is returned:

'Field Integrity Exception: Unknown (Attempt To Categorize A Record On Multiple Nodes Of A Same Branch)'

Решение

This error occurs in Salesforce Knowledge when you attempt to associate a child Data Category with a Knowledge Article that has already been associated to the parent Data Category in the same branch.

Why This Error Occurs

For example, if a parent category named "Products" is already assigned to an Article, attempting to also insert an association to its child category "Laptops" from the same branch will fail. Salesforce Knowledge does not allow an article to be categorized at multiple nodes in the same Data Category branch.

Resolution Steps

  1. Identify the parent Data Category currently associated to the article.
  2. Delete the parent Data Category association first.
  3. Insert only the child Data Category association.
Номер статьи базы знаний

000386201

 
Загрузка
Salesforce Help | Article