Loading

Unable to Submit a Record for Approval

Fecha de publicación: Oct 13, 2022
Descripción
Error: Unable-to-Submit-for-Approval

When a user submits a record for approval, the record in question must meet the Entry Criteria defined in the related Approval Process.  Additionally, the user submitting the record for approval must be specified in the Initial Submitters section and must be Active in the system.

Steps in Classic
Approval Process details may be viewed from Setup | Create | Workflows & Approvals | Approval Processes.

Steps in Lightning Experience:
Setup | Platform Tools | Process Automation | Approval Processes
Solución
If Entry Criteria are met and the record Owner is specified as an Initial Submitter, view the owner of the record to ensure they are still Active in the system.  In some cases, users may be duplicated and deactivated, leaving an Inactive record owner, which results in this error.

To resolve this issue, transfer ownership to an Active version of the user.

Additional Information:

Set Up an Approval Process
Número del artículo de conocimiento

000386226

 
Cargando
Salesforce Help | Article