Salesforce Report Returns No Results for Specific Fields or Columns

Publish Date: May 5, 2026

Description

When a report returns records with blank field values, a common cause is that Field Accessibility is set to "Hidden" for the field that is missing values.

The Field Accessibility results in the field not displaying on record pages, meaning that the field may not have had a value previously entered.

Resolution

Here's how to correct the Field Accessibility so that the field's information can appear in your reports:

Step 1: Update the Field Accessibility preferences for the missing field (change from "Hidden")
Step 2: Add the missing field to the Page Layout for the field's Object.
Step 3: Once the field is added to the Object's Page Layout, edit the field to change its value. The newly added information will appear when you refresh the report.

Additional Resources

Set Field-Level Security for a Single Field on All Profiles
Set Field Permissions in Permission Sets and Profiles
Page Layouts

Knowledge Article Number

000386280

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