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Email Alerts and Approval Emails Not Being Sent in Salesforce Sandbox

Publish Date: Oct 10, 2025
Description

Users may report that workflow rules or approval processes emails are not being received from a sandbox.

 

  • By default, email deliverability is set to 'System email only' in newly refreshed sandboxes.
Resolution

If workflow rules or approval processes emails are not being received in the Sandbox, make sure that "All email" is selected under your Sandbox's Deliverability.

To confirm or turn on 'All Email' in Sandbox Delivery Settings

1. Classic: Click Setup | Email Administration | Deliverability
    Lightning: Click the Gear icon then Setup | Email | Deliverability
2. Set the 'Access to Send Email' to All email
3. Save


Notes: 

Knowledge Article Number

000386312

 
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Salesforce Help | Article