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How to Enable or Disable the Salesforce for Outlook Add-in in Microsoft Outlook

Publiceringsdatum: May 1, 2026
Beskrivning

This article explains how to enable or disable the Salesforce for Outlook (SFO) add-in in Microsoft Outlook. This is useful when the Salesforce for Outlook Side Panel or the Add Email button is missing or not visible in Outlook.


For example, after a system update or Outlook reinstallation, the Salesforce for Outlook Side Panel may disappear. This is usually because the add-in has been automatically disabled by Outlook. The steps below explain how to locate and re-enable it.




Lösning

If the Salesforce for Outlook add-in is not visible in Outlook, it may be listed under COM Add-ins or Disabled Items in Outlook's Add-In Manager. Follow the steps below to enable it.

Steps to Enable or Disable the Salesforce for Outlook Add-in

  1. Open Microsoft Outlook.
  2. Go to File > Options > Add-ins.
  3. At the bottom of the Add-ins screen, locate the Manage dropdown.
  4. Select COM Add-ins or Disabled Items — depending on which list the "Salesforce for Outlook Side Panel" add-in appears in.
  5. Click Go.
  6. In the list that appears, check the box next to Salesforce for Outlook Side Panel to enable it. To disable, uncheck the box.
  7. Click OK.
  8. Restart Outlook if prompted for changes to take effect.

Note

Before enabling or disabling add-ins, ensure that the Salesforce for Outlook system requirements are met.
If the Add Email button disappears from Outlook, this is a common symptom of the add-in being disabled. Use the steps above to re-enable it.

Knowledge-artikelnummer

000386320

 
Laddar
Salesforce Help | Article