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How to Change Default Time Zones for Users and the Salesforce Organization

Veröffentlichungsdatum: Jun 17, 2026
Beschreibung

In Salesforce, timestamp fields such as Created Date and Last Modified Date display times based on the time zone configured for each individual user. When users in the same Salesforce org have different time zone settings, the same record may appear to show different times depending on who is viewing it.
This article explains how to update the default time zone for the Salesforce organization and how to update the time zone setting for individual users.
Example use case: A manager notices that a Case record shows "Created Date: 10:00 AM" on their screen, but a teammate sees "Created Date: 7:00 AM" for the same record. This discrepancy occurs because the two users have different time zones configured in their Salesforce profile settings.

Lösung

Change the Organization Default Time Zone

The organization default time zone applies to new users added after the change. Existing users retain their individually configured time zones.
Classic UI:

  1. Navigate to Setup > Company Profile > Company Information.
  2. Update the Default Time Zone field to the required value.

Lightning Experience UI:

  1. Click the Gear Icon > Setup > Company Settings > Company Information.
  2. Update the time zone and save.

Change the Time Zone for an Individual User (Self-Service)

Users can update their own time zone setting:
Classic UI:

  1. Go to your name > My Settings > Personal > Language & Time Zone.
  2. Set the required time zone and save.

Lightning Experience UI:

  1. Click the avatar icon > Settings > My Personal Information > Language & Time Zone.
  2. Update and save.

Change the Time Zone for an Affected User (Admin Steps)

Salesforce administrators can update the time zone for any user:
Classic UI:

  1. Navigate to Setup > Manage Users > Users.
  2. Click the affected user's name.
  3. Click Edit, update the time zone, and save.

Lightning Experience UI:

  1. Click the Gear Icon > Setup > Users > Users.
  2. Click the affected user's name.
  3. Click Edit, update the time zone, and save.
Note: Date/datetime fields are retrieved in UTC in Salesforce Apex code. Use the format() method when displaying date/time values in code to apply the correct time zone.
Nummer des Knowledge-Artikels

000386323

 
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Salesforce Help | Article