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How To Get Support for Salesforce Labs Created Applications

Publish Date: Feb 21, 2025
Description

Salesforce Labs is a program that lets salesforce.com engineers, professional services staff & other employees share AppExchange apps they've created with the customer community. Inspired by employees' work with customers of all sizes and industries, these apps range from simple utilities to entire vertical solutions. Salesforce Labs apps are free to use, but are not official salesforce.com products, and should be considered community projects - these apps are not officially tested or documented. For a list of these apps, visit the Salesforce Labs section of the AppExchange. 

 

Resolution

For help on any Salesforce Labs app please consult the Trailblazer Community Answers Board -as Salesforce.com support is not available for these applications. 

Please note that Support for third party apps, installed packages, or programs from the AppExchange are NOT covered by Salesforce.com Support unless they are published and purchased from Salesforce. Should you have concerns regarding a Third party AppExchange product, please reach out to the creator of that product by reviewing the Support section of the Overview tab in their AppExchange listing.

 

Customers can follow the below steps for any further references

  1. Reference any documentation that is provided on the app's listing. (Some Labs apps have dedicated Trailblazer groups/other resources for guidance.)

  2. Search for the app's source code via Github Repository  . If you working with a developer, the source code will provide them with the necessary info to deploy any changes themselves/review the code for any discrepancies..

Knowledge Article Number

000386326

 
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Salesforce Help | Article