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Create Knowledge Search Activity report types for Knowledge Articles

Veröffentlichungsdatum: Oct 13, 2022
Beschreibung
If you're a knowledge manager looking for better insights into the search performance of Salesforce Knowledge articles, you can create a Custom Report Type for the 'Knowledge Search Activity' object.

Notes:
  • Creating a Custom Report Type doesn’t require a Salesforce Knowledge license, but the visibility of the Custom Report Type in the report wizard is controlled by Users access to Knowledge. For more information, see our Article Reports help documentation.
  • Search Activity data is retained daily for the past month, monthly for the past year, and yearly beyond that.
  • Monthly search activity data is aggregated under the first day of each month, and yearly data the first day of each year.
Lösung

Available Report Fields

 

Example Report Data

Reports built using Custom Report Types with the Knowledge Search Activity object can reveal these insights:

  • Searches per day, month, or year for each channel and language.
  • Clicks by date for articles by ID or Title.
  • For each keyword:
    • Average number of articles returned in search results.
    • Clicks made to articles returned in search results.
    • Total volume of unique Users who clicked each article returned in search results.
  • Average number of clicks (by total or unique Users) * Usernames are not included.

 

See also

Nummer des Knowledge-Artikels

000386339

 
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Salesforce Help | Article