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Enable the compact feed view on Cases

Veröffentlichungsdatum: Jul 21, 2023
Beschreibung
This article discusses how to enable the compact feed view for Cases in the console.
Lösung
 

Enable Compact Feed View on Case Page Layout


Note: You may switch to Classic in order to see which layouts are feed-based.

In Classic:
  1. Go to Setup | Customize | Cases | Page Layouts
  2. Select a feed based layout.
  3. Click on the Feed View link on the page layout editor header.
  4. Select Enable Compact Feed View in the Console from the Feed View Options section.
  5. Click on Save.
In Lightning:
  1. Go to Setup | Object Manager | Cases | Page Layouts
  2. Select a feed based layout.
  3. Click on the Feed View link on the page layout editor header.
  4. Select Enable Compact Feed View in the Console from the Feed View Options section.
  5. Click on Save.

For information on how to create feed-based layout mentioned above, review Create Feed-based Page Layouts.
Nummer des Knowledge-Artikels

000386342

 
Laden
Salesforce Help | Article