Loading

Internal server error or 'Data not Available' when editing a page layout

게시 일자: Oct 13, 2022
상세 설명

This error message appears when clicking the 'Edit' link next to a page layout. If the occurrence seems sudden, is reproducible, and there have been no recent changes made to the environment, it's worth reviewing the troubleshooting steps below.

 

 

솔루션


Clear your web browser cache and cookies

Issues with the browser can cause web pages to perform abnormally when the cache and cookies are due for a refresh. 


Try replicating the error in the old page layout

1. 
In Salesforce Classic: Go to Setup Customize | User Interface. 
In Lightning Experience: Click the Gear icon then go to Setup | User Interface | User Interface
2. Deselect Enable Enhanced Page Layout Editor
3. Save
4. Edit the affected page layout.


Check your Managed Package

  • Managed Packages have many hidden integration and dependencies, so the expiration of these packages can cause unexpected problems.
  • Be sure Managed Packages are in an 'Active' status. Do this by reviewing your expired packages to determine if they are still needed. If so, a System Administrator should contact the package's provider and have the license extended so that it's back in an 'Active' state. Otherwise, it should be uninstalled.
  • Ensure the User making the edits has a license to the Package. Ask the System Administrator if uncertain.
Knowledge 기사 번호

000386363

 
로드 중
Salesforce Help | Article