Unable to Recover a Deleted Email-to-Case Routing Address in Salesforce

This article explains the behavior when a Routing Address is deleted and the corrective actions required to restore email routing for Email-to-Case.

• Unlike standard Salesforce records such as Accounts, Contacts, and Leads, Email-to-Case Routing Addresses are not soft deleted and are not placed into the Recycle Bin. Once deleted, the record is permanently removed.
• Once the Routing Address record is deleted, the same Email Services Address is no longer available for use and cannot be recovered.
• A new Routing Address must be created. The new Routing Address generates a new, unique Email Services Address through an automated process — it cannot be manually created or customized.
• The newly generated Email Services Address must be updated on the customer's email server that redirects or forwards emails to Salesforce.

Note: The Email Services Address is created through an automation process and cannot be manually generated. Once deleted, the same address cannot be recreated.