Unable to test Experience Cloud Sites in my sandbox

Are you interested in testing Experience Cloud Sites in your Sandbox before enabling in production? The required features must first be provisioned in your production environment and then brought to your sandbox using the license match tool or via a sandbox refresh. Note: Salesforce Support cannot activate this feature directly — requests must be directed to your Account Team (AE).

Option 1: Match Production Licenses

Match the provisioned licenses to your Sandbox using the Match Production Licenses Tool. To do so, your System Administrator needs to log in to the Sandbox and follow these steps:

For Classic:

1. Setup | Company Profile | Company Information.
2. Click Match Production Licenses.

For Lightning

1. Click the gear icon | Setup | Company Settings | Company Information.
2. Click Match Production Licenses.

The "Match Production Licenses" button isn't available on a sandbox if its production organization is running a different release version than the sandbox, such as during the Sandbox Preview period. Usually, license types may be manually matched by Salesforce Support as described above. More information on the "Match Production Licenses" button.

Option 2: Refresh the Sandbox

Refresh the Sandbox you wish to test Communities in.