Salesforce Knowledge "Keyword Search" Report is Limited to 300 Results Per Day

How the 300 Keyword Limit Works

In Salesforce, all keyword searches that return results are stored throughout the day. At the end of the day, a batch process runs and truncates the data, keeping only the 300 most-used keywords per channel per day. The truncated records then become available for reporting — meaning results are not available for reporting for at least 24 hours after the searches occur.

Example: The report shows up to 300 of the most-used keywords for searches performed internally, and an additional 300 for searches performed from a public knowledge base. Less-used keywords for that day are not retained.

Real-life example: If your support team is analyzing search trends on a Monday morning, the report reflects keyword data from Sunday's batch process. It shows the 300 most-searched terms from Sunday — both for internal (agent) searches and for public Help portal searches — separately.

This is expected behavior and is not configurable.