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Enable Case Feed Actions and Feed Items unavailable in Support Settings

Udgivelsesdato: Jun 1, 2026
Beskrivelse
The "Enable Case Feed Actions and Feed Items" option is missing from Support Settings.
Løsning


Make sure that "Enable Feed Tracking" is enabled first on the Case object.

Here is the click path:
 

In Salesforce Classic
Setup | Customize | Chatter | Feed Tracking | Case
 
In Lightning Experience
Gear icon | Setup | Feature Settings | Chatter | Feed Tracking | Case



Yderligere ressourcer

See also
Feed Tracking

Vidensartikelnummer

000386386

 
Indlæser
Salesforce Help | Article