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Enable Case Feed Actions and Feed Items unavailable in Support Settings

Veröffentlichungsdatum: Jun 1, 2026
Beschreibung
The "Enable Case Feed Actions and Feed Items" option is missing from Support Settings.
Lösung


Make sure that "Enable Feed Tracking" is enabled first on the Case object.

Here is the click path:
 

In Salesforce Classic
Setup | Customize | Chatter | Feed Tracking | Case
 
In Lightning Experience
Gear icon | Setup | Feature Settings | Chatter | Feed Tracking | Case



Zusätzliche Ressourcen

See also
Feed Tracking

Nummer des Knowledge-Artikels

000386386

 
Laden
Salesforce Help | Article