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Enable Case Feed Actions and Feed Items unavailable in Support Settings

Julkaisupäivä: May 4, 2023
Kuvaus
The "Enable Case Feed Actions and Feed Items" option is missing from Support Settings.
Ratkaisu

Make sure that "Enable Feed Tracking" is enabled first on the Case object.

Here is the click path:
 
In Salesforce Classic
Setup | Customize | Chatter | Feed Tracking | Case
 
In Lightning Experience
Gear icon | Setup | Feature Settings | Chatter | Feed Tracking | Case


See also
Feed Tracking
Knowledge-artikkelin numero

000386386

 
Ladataan
Salesforce Help | Article