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Enable Case Feed Actions and Feed Items unavailable in Support Settings

Date de publication: Jun 1, 2026
Description
The "Enable Case Feed Actions and Feed Items" option is missing from Support Settings.
Résolution


Make sure that "Enable Feed Tracking" is enabled first on the Case object.

Here is the click path:
 

In Salesforce Classic
Setup | Customize | Chatter | Feed Tracking | Case
 
In Lightning Experience
Gear icon | Setup | Feature Settings | Chatter | Feed Tracking | Case



Ressources supplémentaires

See also
Feed Tracking

Numéro d’article de la base de connaissances

000386386

 
Chargement
Salesforce Help | Article