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Enable Case Feed Actions and Feed Items unavailable in Support Settings

게시 일자: Jun 1, 2026
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The "Enable Case Feed Actions and Feed Items" option is missing from Support Settings.
솔루션


Make sure that "Enable Feed Tracking" is enabled first on the Case object.

Here is the click path:
 

In Salesforce Classic
Setup | Customize | Chatter | Feed Tracking | Case
 
In Lightning Experience
Gear icon | Setup | Feature Settings | Chatter | Feed Tracking | Case



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See also
Feed Tracking

Knowledge 기사 번호

000386386

 
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Salesforce Help | Article