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Enable Case Feed Actions and Feed Items unavailable in Support Settings

Publicatiedatum: Jun 1, 2026
Beschrijving
The "Enable Case Feed Actions and Feed Items" option is missing from Support Settings.
Oplossing


Make sure that "Enable Feed Tracking" is enabled first on the Case object.

Here is the click path:
 

In Salesforce Classic
Setup | Customize | Chatter | Feed Tracking | Case
 
In Lightning Experience
Gear icon | Setup | Feature Settings | Chatter | Feed Tracking | Case



Extra resources

See also
Feed Tracking

Knowledge-artikelnummer

000386386

 
Wordt geladen
Salesforce Help | Article