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Enable Case Feed Actions and Feed Items unavailable in Support Settings

发布日期: Jun 1, 2026
描述
The "Enable Case Feed Actions and Feed Items" option is missing from Support Settings.
解决方案


Make sure that "Enable Feed Tracking" is enabled first on the Case object.

Here is the click path:
 

In Salesforce Classic
Setup | Customize | Chatter | Feed Tracking | Case
 
In Lightning Experience
Gear icon | Setup | Feature Settings | Chatter | Feed Tracking | Case



其他资源

See also
Feed Tracking

知识文章编号

000386386

 
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Salesforce Help | Article