Customers who have subscribed to Salesforce Trust Notifications receive automated email alerts from alerts@mail.salesforce.com about system incidents, scheduled maintenance, or status changes affecting their Salesforce instances. This article explains how to unsubscribe from, or update preferences for, these Trust Notification emails using the Salesforce Trust portal.
To stop receiving Trust Notification emails from alerts@mail.salesforce.com, follow these steps:
For a complete walkthrough of all notification options, refer to the Trust Notification User Guide.
Note: Trust Notifications are sent by Salesforce to inform customers of real-time system status, incidents, and maintenance windows. You can customize notification preferences by instance, by event type (Incidents, Maintenance, etc.), and by communication channel (email or SMS where available).
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